I applied online and completed a questionnaire & also had to complete a "mock call center" test. A day or two later I received a phone call from a recruiter and had a phone interview/screening where we then scheduled a FaceTime interview. The interviewer asked general job related questions and then asked if I could walk him through how to do something. This caught me off guard but he said that it could be something as simple as tying a shoe. I walked him through how to change a diaper. Before the interview was over, he let me know that I was hired and almost immediately following the interview I received an email welcoming me to the company.