I applied online for a different position in Kaplan and was contacted by recruiter stating that I don't have enough experience for this position, but they would like to interview me for the Admissions Advisor position. She scheduled the interview for the same day few hours later. The recruiter was very friendly and interview went very well. Standard questions about my experience, examples of selling something, describe difficult situation and how I deal with it. Also she asked what I know about Kaplan. I was invited for the second in person interview wi recruiter. The first part of the interview was a simple Outlook test: to compose an email, attach file and send it. The second part of the interview were standard behavioral questions. Make see you use STAR method (situation, task, action, result). She said she would contact me within 2 weeks and the next and last step is an interview with HR manager. Very sales oriented job. Make sure you dress up very conservative.

I first had a Kaplan recruiter contact me after I applied for the position to do a phone interview. She basically stated the job description and set me up for an in-person interview the following week on at their Orlando, FL location near the campus of UCF. Red Flag #1 The recruiter followed-up several times prior to the interview. She called the day before to ask if I was ready or nervous. She even called the morning of the interview while I was attempting to get to my interview. The recruiter she was pushing you to be sure you attend your interview because I'm guessing it's part of their pay plan. I honestly spoke to the recruiter more times than I did my own friends and family during the process. There's a big difference between follow-up and overkill, I felt like I was answering the phone from a telemarketer. I walked through a very crowded call center into the interview room. There were 3 people present. The Director of Admissions, a manager and a superior of the admissions director that was observing there work. The interview were your typical behavior STAR questions. Red Flag #2: I inquired as to why the position was open and they stated it was due to growth. Unfortunately, I prefer honest answers. They layoff every year in this department and they give you cold leads. I also made sure I did not let them know I knew many employees that are currently employed with the company all of which said they would not recommend working of the company. They were also seeking someone to Tuesday-Sunday. (So that means you'll never be compensated for holidays that are observed on Mondays). Red Flag #3 I asked why have their enrollments decreased year over year and what is their target enrollment numbers for year-end 2017. The response from the director was it is due to the guidelines/restrictions from the department of education. The accurate information is that Kaplan University has been cited for improper recruitment practices and has been riddled with lawsuits. I also have a friend that has been paid out in a class action lawsuit because of this. Red Flag #4 The interviewers asked about my years of employment, which felt like an age discriminatory question. At this point though, I knew that they were threatened by an individual with so much work experience.