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      Entrevistas de Kaiser PermanenteEntrevistas para el puesto de Director of Contact Center Analytics & WFM en Kaiser PermanenteEntrevista de Kaiser Permanente


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      Entrevista de Director of Contact Center Analytics & WFM

      2 ene 2011
      Candidato de entrevista anónimo
      Sin oferta
      Experiencia negativa
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en Kaiser Permanente en dic 2010

      Entrevista

      I was contacted by an internal recruiter who was based out of a northern CA office and conducted a 20 minute phone interview regarding my background relevant to the position. Approximately one week later I received an email from the same recruiter asking for my availability to conduct 3 separate phone interviews with key stakeholders over the following week. After emailing my availability almost 2 additional weeks went by before I received a phone call from this gentleman again asking me if I had previously spoken with him? This is where things started going south from my perspective. The recruiter stated a couple more folks had been added to the mix for phone interviews and he wanted to still include me in the pool. Well, I was not impressed at this point but agreed to continue in the process. On the following week (now one month into this process) I conducted the 3 phone interviews but did not like how the conversations were going. My impression is that the organization is heavily bureaucratic and I would be spending 75% of my time putting out political fires. What’s more, the hiring authority (VP, Customer Service) was not even involved with any of these discussions which speaks more about their heavy bureaucracy. After the 3rd phone interview I was no longer interested and did not communicate with the recruiter beyond that point. I think this job would have been very boring for me as well.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me about your past experience putting together a forecast for call volume?
      Responder pregunta