Preguntas de entrevista de Human Resources Call Center en Kaiser Permanente

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Kaiser Permanente

Entrevistas

Entrevista de Human Resources Call Center

22 ago 2012

Candidato de entrevista anónimo

Sin oferta

Experiencia positiva

Entrevista normal

Solicitud

Solicité el puesto a través de una agencia de empleo. El proceso duró 2 semanas. Acudí a una entrevista en Kaiser Permanente (Alameda, CA) en ago 2012

Entrevista

I was contacted through a staffing agency; the interview took place a week later; It was a phone interview with two individuals, although I was only given one name and surprised when he stated we will conference in shortly.

Preguntas de entrevista [5]

Pregunta 1

Explain in detail a situation where you had a difficult client, how did you handle the situation, what was the outcome?

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Pregunta 2

Expalin a situation where you had to use ethics to make a decision?

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Pregunta 3

Name a situation where you had to explain a change to a customer that they didn't understand, where they became angry?

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Pregunta 4

Describe a situation where you had to use your analytical skills to make a decision and/or make recommendations to your superiors? What was the outcome?

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Pregunta 5

Describe a time where paying attenting to detail was vital?

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