Ghosting is completely unacceptable and I pass my sincere apologies that you experienced this. It is hard to identify the correct team without a location but all HR and Hiring Managers are receiving fresh training and reminders about the importance of candidate experience and clear communication. If you have any questions or further feedback please contact the relevant geographical team - recruitment.americas@jumio.com recruitment.emea@jumio.com or recruitment.apac@jumio.com - these addresses are monitored by the Recruitment team and leadership and all candidate enquiries are responded to. We really care about candidate experience and your experience is far from reaching our expected standards.

My apologies for this negative experience - the poor communication from our side is the opposite of what we strive for. I'll look into this specific instance with the relevant recruiters. If you're ever in need of a response relating to recruitment emails to careers@jumio.com are always responded to.