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      Entrevistas de Jive SoftwareEntrevistas para el puesto de Technical Support Analyst en Jive SoftwareEntrevista de Jive Software


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      Entrevista de Technical Support Analyst

      26 mar 2015
      Empleado anónimo
      Portland, OR

      Otras opiniones sobre las entrevistas para el puesto de Technical Support Analyst en Jive Software

      Entrevista de Technical Support Analyst

      1 sept 2015
      Empleado anónimo
      Portland, OR
      Oferta aceptada
      Experiencia positiva
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Jive Software (Portland, OR) en mar 2015

      Entrevista

      The interview process was fairly straight forward, quick, and simple. I found Jive through LinkedIn and applied directly on the company's website. I was contacted for a phone screening the next day. We scheduled the phone interview by the end of that week. After the first phone interview I was contacted for another phone interview with the hiring manager for the position. After the second phone interview I was contacted to schedule an on site interview. The onsite interview was longer than I most interviews I have done in the past but it was efficient, instead of having to come back in multiple days for multiple interviews I was able to get it all done in one day. The onsite interviews took about 3 hours and consisted of 5 different interviews. Three of the 5 interviews had a pair of interviewers while the other 2 were individual, the managers. I was contacted the following day, which was a Friday, to inform me of the intent to offer me a position. I was told the reason for the call was to give me good news before the weekend but that the official offer would come Monday. Needless-to-say I was pleasantly surprised and happy to hear the good news. I had an exceptional experience from beginning to end so I happily accepted the offer.

      Preguntas de entrevista [1]

      Pregunta 1

      How would you troubleshoot a 500 Internal Server error? How would you deal with a customer who is not happy with your resolution to a problem? How do you deal with conflict? Tell me about a time when you couldn't resolve a customer's issue. How would you write a SQL SELECT statement? What are your hobbies, what do you do in your free time?
      Responder pregunta
      1
      Entrevista fácil

      Solicitud

      Solicité el puesto a través de la recomendación de un empleado. El proceso duró 4 semanas. Acudí a una entrevista en Jive Software (Portland, OR) en jul 2015

      Entrevista

      Very laid back, met with 6 different colleagues/managers over the course of ~3 hours. Seemed to be mostly about culture fit. Briefly touched on some technical questions that weren't too difficult just to check that I had a grasp of the basics of the position.

      Preguntas de entrevista [1]

      Pregunta 1

      I was asked by each member of the interview panel why I wanted to work for Jive.
      1 respuesta

      Entrevista de Technical Support Analyst

      8 abr 2015
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. Acudí a una entrevista en Jive Software

      Entrevista

      I applied online and tracked the progress though Jobvite (3rd party) monitoring service. I was contacted in about 10 business days, and the recruiter apologized for the delayed response time. After two phone interviews, I was asked onsite to interview in person. I was interviewed by five Jivers in 30 min intervals. Easy going conversation type interview. Similar interview process I have experienced in the past. I was told I would be contacted by the end of the following week (Thursday interview), and I received a call the following Friday with an offer. I accepted without the need to negotiate, and joined Jive.

      Preguntas de entrevista [1]

      Pregunta 1

      DNS issues usually result in what? How would you edit or create a text file in linux/unix? How would write a SQL SELECT statement? How would you handle an angry customer? Tell me about a time when you made a mistake, and how did you handle and/or resolve the issue?
      Responder pregunta