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      Búsquedas relacionadas: Opiniones sobre Intercom | Ofertas de empleos en Intercom | Sueldos en Intercom | Beneficios en Intercom
      Entrevistas de IntercomEntrevistas para el puesto de Customer Support Engineer en IntercomEntrevista de Intercom


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      Entrevista de Customer Support Engineer

      3 abr 2017
      Candidato de entrevista anónimo
      Dublín, Dublín
      Sin oferta
      Experiencia neutra
      Entrevista difícil

      Solicitud

      Solicité el puesto a través de un captador. El proceso duró 5 semanas. Acudí a una entrevista en Intercom (Dublín, Dublín) en mar 2017

      Entrevista

      5 step process - I got to the final round but missed out. Recruiter phone interview, hiring manager phone interview, at home assessment, on-screen technical challenge, onsite 3 hours of interviews. The technical challenge was tricky but I should have done better than I did. Everyone I met was very nice and it seems like a good place to work.

      Preguntas de entrevista [2]

      Pregunta 1

      API Challenge using Python.
      2 respuestas

      Pregunta 2

      Lots of Customer Support stuff. EG 'tell me about a situation when...'
      1 respuesta
      2

      Otras opiniones sobre las entrevistas para el puesto de Customer Support Engineer en Intercom

      Entrevista de Customer Support Engineer

      6 may 2025
      Candidato de entrevista anónimo
      Dublín, Dublín
      Sin oferta
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en Intercom (Dublín, Dublín) en dic 2023

      Entrevista

      I received the first home test sent by email, which I had to solve at home, then a phone interview with Mager, the next stage was supposed to be with the HR manager online but unfortunately on the day when the interview was supposed to take place I received an email that they had already hired someone. In general, I had a positive experience.

      Preguntas de entrevista [1]

      Pregunta 1

      "Walk me through your CV" "Give an example when you had to handle an angry customer"
      Responder pregunta

      Entrevista de Customer Support Engineer

      22 abr 2024
      Candidato de entrevista anónimo
      Dublín, Dublín
      Sin oferta
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en Intercom (Dublín, Dublín) en nov 2023

      Entrevista

      I got the Take Home Test which I had to send back, questions with coding solutions that I was proud of, troubleshooting, fixing some errors and correcting the code in Ruby, then I had a conversation with HR, a very nice, relaxed conversation, behavioural questions and the next one suppose to be with another HR, on the day of the interview, I received a message that it would not take place because they had already found someone else for the position.

      Preguntas de entrevista [1]

      Pregunta 1

      Give me an example of when you have to deal with an angry customer Tell us about a time when you didn't know what to do next, or how to solve a challenging problem. Explain the scenario, the steps you took, your thought process, and the final outcome
      Responder pregunta

      Entrevista de Customer Support Engineer

      8 jun 2023
      Candidato de entrevista anónimo
      Dublín, Dublín
      Sin oferta
      Experiencia neutra
      Entrevista fácil

      Solicitud

      Envié una solicitud electrónica. Acudí a una entrevista en Intercom (Dublín, Dublín)

      Entrevista

      1. Email from HR with Written Assessment (questions of the assessment are below) 2. Once I completed the assessment and sent it off, a follow-up call was conducted by HR. ( general HR-related questions on experience, salary, etc. 3. Got a follow-up rejection email after the phone screening. 4. Asked for feed back but never received it.

      Preguntas de entrevista [1]

      Pregunta 1

      1. Describe a coding solution that you were most proud of. This could be a small problem that you solved smartly, or a larger problem that you had to break down into pieces. Please include the details on the specific scenario, the blockers you came up against, and your specific technical efforts to build the solution. 2. Troubleshooting - You've been chatting with a user who is writing code to interact with our API, but they are getting HTTP 504 status code errors and they've requested assistance. How do you help them identify the root cause and work through the errors? What kind of information would you gather from them, and how would you use that to help solve the issue? 3. Ruby on rails code snippet and you have to identify the problem with the code. 4. Can you give us an example of when you’ve helped a customer solve their actual problem, rather than treating the symptom? This could be a time where you had to figure out what the customer's actual goal was, even if it wasn't clear from their original question or problem. 5. Tell us about a time where you didn't know what to do next, or how to solve a challenging problem. Explain the scenario, how you decided on what was needed, how you prioritized it, and the final outcome. Note: These questions came in a document, so you will be given a few days to complete them.
      Responder pregunta
      4

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