Solicité el puesto a través de la escuela superior o la universidad. El proceso duró 1 semana. Acudí a una entrevista en Indiana State University (Terre Haute, IN) en sept 2023
Entrevista
The GA interview focused on technical troubleshooting, Canvas LMS support, and problem-solving scenarios. I discussed past experience, customer support skills, and technical expertise, followed by situational questions and a hands-on task.
Preguntas de entrevista [1]
Pregunta 1
Can you explain your experience with Canvas LMS?
How would you assist a faculty member facing an issue with course content in Canvas?
Describe a time when you had to troubleshoot a technical issue for a student or faculty member.
What steps would you take if an instructor reports that their students cannot submit assignments on Canvas?
How do you handle multiple support requests under tight deadlines?
Have you ever automated a repetitive task? If so, how?
