We appreciate the time you took to write this review. We believe this type of feedback helps us better understand how we can do a better job for our current team members, customers, and community. The web hosting industry, like most technical industries, contains a wide variety of systems and processes that can be used to get to the same end result. Our Pipeline Program was created for candidates of our Technical Support position who could benefit from hands-on experience with the specific systems and scenarios our team members come across on a daily basis. The Program provides self-guided study material so candidates can increase their technical knowledge as it relates to our position. We conduct interviews after completion of the Pipeline Program to ensure the candidate can appropriately apply the new knowledge that they gained to relevant troubleshooting scenarios so they are best set up for success if they join our team. There is no guarantee of employment after completing the program as it is designed to be a voluntary, free course that candidates can use to direct their focus when developing their technical skills. Thanks again for your honest and open feedback.