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      Búsquedas relacionadas: Opiniones sobre HubSpot | Ofertas de empleos en HubSpot | Sueldos en HubSpot | Beneficios en HubSpot
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      Entrevista de Customer Support Manager

      19 feb 2019
      Candidato de entrevista anónimo
      New York, NY

      Otras opiniones sobre las entrevistas para el puesto de Customer Support Manager en HubSpot

      Entrevista de Manager, Customer Support

      8 nov 2021
      Candidato de entrevista anónimo
      Sin oferta
      Experiencia positiva
      Entrevista normal
      Sin oferta
      Experiencia negativa
      Entrevista difícil

      Solicitud

      Solicité el puesto a través de un captador. El proceso duró 3 semanas. Acudí a una entrevista en HubSpot (New York, NY) en mar 2018

      Entrevista

      The company had previously reached out to me for a more junior position within the customer success team and after a phone call with the hiring manager I was deemed unsuitable and have "some more ways to go" before being able to work at hubspot. Interviewer did not explain what that meant. A year later the same recruiter reached out and this time offering to interview me for a manager position. I was curious about their thought process and decided to aspeak with the hiring manager involved (a different person than before). The questions on the call was pretty standard in a sense of tell me about yourself and your work experience. I proceeded to the next round. This time was a face to face interview which I had to prep a presentation for. This was a half day (4 hour) back to back interview with 4 stakeholders who I will be presenting to and interviewing me as well as doing a role play session. However during my presentation I realised that the values and ideas that I presented we're different from what the team wanted to see. It seems like they were looking for answers closer to what the company was already practicing. they also tested me on my feedback and management style which again didn't seem to fit their ideal. If they already had a template in mind, not sure why applicants are are to come up with new ideas. After a week a call was scheduled to tell me my application has been rejected. But the managers thought I was good culture fit and would loved to see if there are other roles I'll like to explore. I named a Dept but didn't not hear anything back after which is rude. Few months later another recruiter reached out to me on LinkedIn. Seems like the recruitment team are not quite on the same page as hiring managers.

      Preguntas de entrevista [2]

      Pregunta 1

      what role does the customer support team play within hubspot?
      Responder pregunta

      Pregunta 2

      what are the values you would instill in the team?
      Responder pregunta
      2

      Solicitud

      Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en HubSpot en oct 2021

      Entrevista

      I had a great experience interviewing with Hubspot! The first round was with a recruiter and he let me know right away that he would like to schedule me for the next round. The recruiter was helpful and gave me tips for the next round and helped me prepare. From there, I was scheduled for a 30 minute zoom interview with a senior manager. The questions were fair and relevant. A few days later, I received communication from my recruiter that they would like to move me forward in the process. Before scheduling my next interviews, I had another call with my recruiter to help prepare me for the next steps. The next round consisted of three 30 minute zoom calls with senior managers on the support team. I felt well prepared and confident going into each interview. A few days later, I received an email letting me know that I was not selected to move forward. However, my recruiter gave me the option to schedule a call with him to receive feedback. The feedback was actionable and helpful and left me feeling encouraged to try again in the future. This entire process took less than 3 weeks. Even though I was not selected to continue forward, this was the best interview experience I have ever had. I appreciate hubspot and the recruiting team that has worked to create an interview experience where the candidate feels valued and appreciated.

      Preguntas de entrevista [1]

      Pregunta 1

      How do you promote diversity and inclusion when leading a team? How do you coach under performers? What is the ideal state for a customer support team in relation to the rest of the company? What kind of impact can customer support make on a business?
      Responder pregunta
      2

      Entrevista de Customer Support Manager

      29 sept 2021
      Candidato de entrevista anónimo
      Sin oferta
      Experiencia neutra
      Entrevista normal

      Solicitud

      Solicité el puesto a través de un captador. El proceso duró 2 semanas. Acudí a una entrevista en HubSpot en sept 2021

      Entrevista

      I had 2 interviews - one with the recruiter who reached out to me via LinkedIn and one with another recruiter. If I had passed the second interview, I would've had a zoom call with a senior manager. First interview was good. I treated this more like an open conversation with the interviewer since I didn't have any experience with Hubspot. He was very engaged during the interview so it felt easy for me to open up about my experience with leading a support team and what I was looking for in a company. He gave me great feedback on what I can work on for the next stage of the interview process (use STAR format to keep answers concise). I had a lot of questions for him about Hubspot and he patiently answered all of them Second interview was very similar to the first. The interviewer was using speaker phone so it was really hard for me to hear what he was saying since there was a lot of echo. I had to ask him to repeat himself a few times so I was a little annoyed. He seemed disconnected from the start of the interview so it was difficult for me to stay engaged (I am the type of person to match the other person's energy when speaking to them). His first couple questions were the exact same as the last interview. Only difference is that he asked about how to foster a safe inclusive environment and how to handle underperforming and top performing employees. I was a little more prepared for this interview by keeping my responses concise. I had already asked all the questions I had with the first recruiter so I didn't have any questions for him other than what would the next steps be if I passed this interview phase. I probably would've saved some questions from my first interview had I known the interview process had so many steps

      Preguntas de entrevista [3]

      Pregunta 1

      Why are you looking to change jobs/what are you looking for in a company?
      Responder pregunta

      Pregunta 2

      How would you handle a situation where you had an underperforming team member?
      Responder pregunta

      Pregunta 3

      What are the KPIs you use to judge performance?
      Responder pregunta

      Entrevista de Customer Support Manager

      17 abr 2018
      Candidato de entrevista anónimo
      Dublín, Dublín
      Sin oferta
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Envié una solicitud electrónica. El proceso duró 5 semanas. Acudí a una entrevista en HubSpot (Dublín, Dublín) en abr 2018

      Entrevista

      I had 2 phone interviews (with recruiter and manager), 2 interviews online (both with managers) and final onsite F2F/online interview (with 4 managers+VP). Hubspot invited me to their office for final interview (all expenses covered), which was way beyond my expectations.

      Preguntas de entrevista [1]

      Pregunta 1

      What was hardest feedback you received? What would you expect from your peers in the start of the role? And other usual questions related to the role.
      Responder pregunta