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      Entrevista de Client Service Representative - Remote Team

      25 sept 2018
      Candidato de entrevista anónimo
      Martinez, CA
      Sin oferta
      Experiencia negativa
      Entrevista difícil

      Solicitud

      Solicité el puesto a través de un captador. El proceso duró 3 días. Acudí a una entrevista en HubSpot (Martinez, CA) en sept 2018

      Entrevista

      A recruiter reached out to me for a 10 minute call, then scheduled a 30 minute zoom video call with the manager, then finally I had a 1.5 hour back-to-back zoom video call with 3 different managers. Before the 1.5 hour call, I had to learn the system by completing two tasks (create an account, add contacts, then create a basic webpage). The first 30 minutes of the final interview was questions about the tasks, and they asked things around that task which was in my opinion COMPLETELY out of line for an intro role. Then they did a role play over the webpage. Again, this is way out of line above and beyond for paying someone $18 an hour, an amount that data entry scrubs get paid. Then the next 30 minutes was with a guy that asked random personality and aptitude questions like, “tell me how to do something step by step that you learned yourself”. Then the final 30 minutes was with the manager from the second call just asking any final questions. I didn’t get picked because I’m not fluent in html and CSS, and couldn’t answer one of the questions NOT ABOUT THE MATERIAL THEY ASKED ME TO STUDY. So, because I wasn’t already fluent in their platform, I didn’t get picked for this scrub job. I’m honestly happy, because from the reviews and others I’ve talked to, they work you ragged and pay next to nothing. Another soul-sucking large scale business under the guise that they care. I even idiotically took one of their certification courses for inbound training, thinking it would help. 3 hours of my life FOR NOTHING.

      Preguntas de entrevista [5]

      Pregunta 1

      “Tell me the difference between a class and ID in HTML”
      Responder pregunta

      Pregunta 2

      “If someone wanted to import data from their website and couldn’t enter in the data cohesively, what would you do in HubSpot to get the data to pull over correctly?”
      Responder pregunta

      Pregunta 3

      “Tell me something not on your resume”
      Responder pregunta

      Pregunta 4

      “Teach me how to do something step by step”
      Responder pregunta

      Pregunta 5

      “Why do you want a remote role”
      1 respuesta
      1
      avatar
      Respuesta de HubSpot
      7y
      Thanks for taking the time to write a review and I'm sorry your experience was less than stellar. It sounds like we could have done a better job of preparing you for what you would be asked in the interview process - we have a ton of resources for that we offer candidates to help them prepare, so it sounds like this was a one-off miss, but I'll share your feedback with our recruiting team so that we can make sure it's crystal clear for candidates going into the process. That said, our interview process is challenging for a reason: because we care deeply about hiring people who have the skills, potential, and values that it takes to be successful at HubSpot, and because we want our candidates to go learn as much as they can about careers at HubSpot while they're interviewing so that they can join us eyes wide open. Our Customer Support team in particular is critical to the success of HubSpot, as they are not only the front lines to our customers, but folks in Support find that the role is an amazing launching ground for other careers in Marketing, Product, Sales, or elsewhere across the company. I appreciate your feedback as it helps us get better, and hope you can appreciate that every step in our process is deliberate and is the result of a thoughtful strategy. Best, Becky