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      Entrevistas de HubSpotEntrevistas para el puesto de Associate Customer Support Specialist en HubSpotEntrevista de HubSpot


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      Entrevista de Associate Customer Support Specialist

      11 abr 2017
      Empleado anónimo
      Dublín, Dublín
      Oferta aceptada
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en HubSpot (Dublín, Dublín) en mar 2017

      Entrevista

      The process was outstanding, from the first time Stéphanie Gamboa contacted me it felt different from any other recruitment process I have been before. She was very helpful throughout, giving me advice and relevant information about the role and the company. The process started with me recording myself replying to 7 questions, for this I had 30 seconds to read them and then 2:50 minutes to reply. Exactly a week after that interview I received an email letting me know I was continuing in the process and that I was going to have a call with the recruiter, I spoke with Stéphanie for around 35 minutes and it was a pleasant experience, we spoke a lot about the role, my motivations and she gave me amazing feedback. Less than week after I was asked for my availability for a third phone interview with a manager, this time I spoke with Aimée Banks, during this interview I was able to learn more about the role, the company and even what made her excited about working at Hubspot (Remember interviews should be a two way conversation). A few days later I was notified that I was moving to the face to face final interview at the Hubspot offices, after confirming my availability I was sent a list of 5 task I had to complete before the interview, the day of the interview I was greeted by Stéphanie who showed me around the office and explained me how the interview was going to be like. It started with a chat with Aimée Banks, again we spoke about the role, the team and what makes a successful new hire not good but great. She gave nothing but relevant information while still being friendly and approachable. Then I had my second portion of the interview with Vishnu Mohanan, he is a product expert at Hubspot, during this section we discussed the tasks I was asked to complete previously, we did a bit of role play, shared a lot of useful information about the software and talked about learning and some of the things a new hire can do to be great at his job. My final interview was with Amanda Iglesias, we had a video call as she is based in the American office, during this portion we spoke about my experience with customers and problem solving, she gave me really great information about how much the company has grown since she has been in it, we spoke about all the great things Hubspot is doing and all the potential it has. After the interview I was very pleased with the way everyone treated me, Hubspot really cares about people and it shows a lot, I am very thankful to Stéphanie Gamboa, Aimée Banks, Vishnu Mohanan and Amanda Iglesias for making this process a great learning experience. What I would say to people looking to apply for a position at Hubspot is to prepare well, learn as much as you can about the company, the culture code, the products and services, etc.. It doesn't hurt if you also practice with the software, get certificated by the Hubspot Academy, read their blog, and most importantly make sure yours and the company values match. I can't wait to start my training and give my best in this position.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me a bit more about your customer support experience?
      Responder pregunta
      1
      avatar
      Respuesta de HubSpot
      9y
      Thanks so much for your thoughtful review and for calling out Stephanie and the remarkable interview team - truly a fantastic group! Your call-out at the end to invest time preparing for interviews is key, and learning about our product via Academy is a great way to do it! Your hard work certainly paid off, we're thrilled you're joining us! -Becky

      Otras opiniones sobre las entrevistas para el puesto de Associate Customer Support Specialist en HubSpot

      Entrevista de Associate Customer Support Specialist

      21 jul 2020
      Candidato de entrevista anónimo
      Singapur
      Sin oferta
      Experiencia neutra
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. Acudí a una entrevista en HubSpot (Singapur) en jul 2020

      Entrevista

      The first round of interview had interviewees replying recording their answers to questions flashed on the screen. During the second interview, the HR person called and followed up with more questions. The interviewer who called me sounded really strange. It seemed like she was trying to sound enthusiastic but it fell flat. I think she might have called many people before me and was tired so was just going through the motion and reading interview questions off the script. But nevertheless, she was very punctual and email responses were quite swift.

      Preguntas de entrevista [1]

      Pregunta 1

      Round 1: 1) If you don't have to work what would you do with the time? 2) Tell me about a time when you failed and what you learnt from it 3) What does customer support mean to you and tell us a time when you went above and beyond to support a customer 4) What is your favourite app on your phone and how would you describe it ot someone who has never used it before? Round 2 1) What led you to start searching for a job 2) What do you know about Hubspot 3) What do you know about this role? 4) What would you say are your strengths and weaknesses 5) Describe a time when you had to deal with a difficult customer 6) What do you know about Inbound Marketing
      Responder pregunta

      Entrevista de Associate Customer Support Specialist

      26 jul 2020
      Candidato de entrevista anónimo
      Singapur
      Sin oferta
      Experiencia positiva
      Entrevista difícil

      Entrevista de Associate Customer Support Specialist

      25 jul 2020
      Candidato de entrevista anónimo
      Singapur
      Sin oferta
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en HubSpot (Singapur) en jul 2020

      Entrevista

      Hands-on interview process. Need to spend time to prepare for the demo rounds. Testing technical aptitude as well as ability to display empathy. Ask the right specific questions to understand what is required of you.

      Preguntas de entrevista [1]

      Pregunta 1

      What is the most critical feedback you have ever given someone?
      1 respuesta

      Solicitud

      Solicité el puesto a través de la recomendación de un empleado. El proceso duró 5 semanas. Acudí a una entrevista en HubSpot (Singapur) en jun 2020

      Entrevista

      The interview process with HubSpot was long and difficult, and while I did not get an offer in the end, it was one of the best interview experiences I have ever been through. There are 4 rounds. Round 1 was an online recorded video interview where I had to record short responses to questions provided with only a few minutes of preparation. Tip: do the practice interviews and try to get yourself comfortable before responding to the HubSpot questions. Round 2 was a 1:1 recruiter call. The questions asked were standard; why do you want to join HubSpot, what do you know about HubSpot, what are your strengths and weaknesses. Tip: make sure to do your research and learn and understand the company and the role you’re applying, there’s lots of resources on the website that actually gives you insight on what they are looking for. Round 3 were interviews with managers. There were 2 portions; a role play of the role I applied for and a product demo of a specific feature of the HubSpot software. There was more than sufficient material provided and I was able to clarify a number of things before the interviews. Round 4 was the final interview. There were again 2 portions. Part 1 was a Product Demo with Product Experts. This was a more detailed presentation; be sure to prepare as much as possible and triple check the assignment you were given. I was also asked questions that went beyond the scope of the assignment but related to the feature that I was demo-ing, so be prepared for curveball questions. Part 2 were behavioural-based interviews with managers from the Support and Service team. These interviews were targeted and probing deeper into my personality, working style and motivations. Personally enjoyed this portion as it felt more like having a candid chat about my professional outlook and aspirations. I thoroughly enjoyed the interview process. While grueling, it helped me learn a lot about myself, and I felt like I really gained a ton of free feedback that I can use to improve myself professionally and personally. It was definitely disappointing that I did not manage to land the role. I’ve always had a soft spot for HubSpot, and this being my 2nd time applying, I wanted to see if there was a mutual fit. I did not regret applying and can move forward instead of thinking ‘what if?’ A very special shoutout to Michelle, my recruiter who helped me from round 2 onwards. Thank you for being available to answer so many of my questions. I felt like I had a partner throughout the interview process supporting and cheering me on, and it has definitely helped add to my confidence throughout the rounds. I wish you all the best and hope there’s an opportunity for us to work together again in future:)

      Preguntas de entrevista [4]

      Pregunta 1

      What was a failure that you had to overcome?
      Responder pregunta

      Pregunta 2

      If you were given the role, what would be one thing that you would least like to do in the role?
      Responder pregunta

      Pregunta 3

      Where would you see yourself 5-10 years down the road if you were able to join HubSpot?
      Responder pregunta

      Pregunta 4

      How do you think you performed in the interviews so far?
      Responder pregunta
      1