Application is entirely online, one phone interview and then an in person interview with the Front Office Manager. The process was very easy and straightforward. There was a brief (20 questions or less) skills test with basic math and reading questions. Their website online is still the same one we use while on the job, which is helpful to look at other positions available within the company.

The interview process was professional and well organized. The interviewer asked questions about my customer service skills, communication, experience, and ability to handle guests. I also learned more about the company culture, responsibilities, and expectations for the Guest Service Agent role.”