I applied online and the system rejected me as unqualified. I found that odd since I've worked customer service my whole life. I called the front desk and I asked for the front desk manager's email. I emailed him directly with my resume and cover letter stating why I would be a good candidate. He called me a few days later and asked me to come in for an interview. I was interviewed by both managers of the front office. A couple weeks later HR called me for an interview. Then two weeks went by and HR called and asked for references, then about 3 or 4 days later HR called and offered me the position. The next day I filled out paperwork for a background check and took a urine drug test. Everyone was very friendly and laid back. Both interviews we discussed how I handled customer experiences at previous jobs. The HR interview discussed the details of the job, the pay rate, the benefits and the scheduling hours.