Solicité el puesto a través de un captador. El proceso duró 4 semanas. Acudí a una entrevista en Highspot (Toronto, ON) en sept 2024
Entrevista
Round 1: Phone screening
Round 2: Manager
Round 3: 3 interviews with 3 other managers, each 45 minutes
I got till here and after it I believe there is an assignment, which is the final round.
Preguntas de entrevista [1]
Pregunta 1
Describe how I handled a difficult situation with a customer.
How I make my customers feel heard.
The way I manage my priorities and relationships with customers.
Solicité el puesto por otro medio. El proceso duró 4 semanas. Acudí a una entrevista en Highspot en nov 2025
Entrevista
HR screen, hiring manager, another front line manager, CSM counterpart, Dir of CS, Case Study (Panel). Annoying to spend lots of time on the case study only to have HR come back and say "legal doesn't allow us to provide feedback." Feel like I dodged a bullet - people I interviewed with seemed to be pretty unhappy
Preguntas de entrevista [1]
Pregunta 1
Tell me about a difficult customer and how you handled it.
Well process and good feedback, recruiter would be in touch after each interview.
Series of 4 interviews and a case study
Case study was based on a an account of your choosing and how you would create strategies around it with a small subset of data
Made it through the entire interview process which took over a month. After 7 calls total (2 with the recruiter, 4 with different people on the management team and a case study with a panel) I was not offered the job. I asked the recruiter for feedback when she called to let me know I did not get the job, I was told it is against their policy to disclose feedback.
