Initial Phone Screening by a recruiter who assesses qualifications and past experience and gives you some information on the job. From there is the first interview with the City Operations Manager, who asks general and standard interview questions : behavioral, past situations and what you did, why you want to work at hertz, etc. Following that you may be called for a second interview with the General Manager. This is almost identical to the first interview. It may vary depending on the experience and creativity of the General Manager. but there is standard interview sheet that they use, and for me, the two interviewers asked the same questions.

1. What's your management style. 2. Why Hertz? 3. Tell me about a time when you went above the call of duty. 4. What was the benefit for the company? 5. If I was to call your previous managers what would they say is your greatest strength is? 6. What would they say your greatest weakness is? 7. Have you ever worked with union employees? 8. Have you ever had to deal with angry customers face-to-face? 9. What did you like the most about working at ____________? 10. What did you like least about working at___________? 11. Did you do any sort of preparing at all for this interview, what questions do you have for me? 12. This location is the 15th busiest in the county and is open 24/7, 365 days a year. We need someone who has flexibility in their schedule. Is that an issue? 13. Rank these items in order of importance: fleet development, customer service, profitability,________. 14. Why did you rank __________ as number one? 15. How many employees have you supervised before?