The interview process for me consisted of an interview about myself and experience with 2 members of staff, i then had to complete a maths test and started training. During training there were 2 days of tests one was a someone pretending to be a patient me navigating the call using the software and reaching the correct outcome. You are assessed on call manners using the correct process and having the correct outcome. The other was multiple choice to basic health information we had previously learnt during training.