Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en HSBC (Birmingham, Inglaterra) en ago 2018
Entrevista
I arrived 10 mins early taken up to the room where I would work and was interviewed in a room nearby.. the interview started off with a role play you are given some sheets with a fake customer and his account details and the procedure to follow when answering calls from customers... the man interviewing went into another room and gave me a phone from which he would call so I had to answer and pretend he was a customer.. he wanted to pay some money off his account I helped do that... ensuring I wrote down what he wanted and what I did.. I then advertised online banking to him and if he would be interest I could register him for that.. ensuring throughout the whole process I used his name ... also be friendly ask him how his day went etc... after that was over I was given 5 mins to prepare a few sentences of what the customer wanted.. and I passed that stage and was then given the normal interview questions you’d expect.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you had to follow a procedure?
Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
Acudí a una entrevista en HSBC (Birmingham, Inglaterra)
Entrevista
I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview
Easy enough , staff nice , star questions , be confident , make eye contact , be enthusiastic show skills , enjoy it , try hard . Ask questions like a typical day
