Simple not too tough , one can easily crack the interview provided his or her communication skills are good and the person is open to sales cum service profile and is willing to take up new changes in the system every now and then .

HR will ask about the candidate's job profile whether he has any experience in the current domain. Achievements. Strengths and weaknesses. Certifications. My hobbies. Discussed my ambition and shared him what are my goals, plans, will power, etc