My years of experience have prepared me well for this position. You mentioned that customer service is a big part of this job; I spent three years working in a high-volume call center, answering customer calls, and identifying solutions.
Preguntas de entrevista [1]
Pregunta 1
My years of experience have prepared me well for this position. You mentioned that customer service is a big part of this job; I spent three years working in a high-volume call center, answering customer calls, and identifying solutions.?
The interview process of medium not very hard. It was medium because of the package they were offering. and the hiring manager asked a lot of questions, but they are not too in depth.
Basic Questions were asked about a few protocols. They asked scenario based questions after that, about how would I handle an escalation, immediate steps during outage/site down etc. Apart from that, basics of ITIL and soft skills.
Envié una solicitud electrónica. Acudí a una entrevista en HCLTech (Colombo, )
Entrevista
It was Online interview , Interview was good. Asked few questions and then move in to the Tec questions. All the interviews held on teams. Interview held on around 25 mins