Since the beginning of 2025, there has been an IT Service established for Adobe Products (Adobe Creative Cloud,
Adobe Acrobat Pro, etc). This means that, now, there is a fixed contact person (Service Owner) for Adobe Products
within IT, who takes care for this system and its users. Prior to that, IT was contacted only for the assignment of an
Adobe license, but did not provide any other type of support.
• Which specific steps need to be taken when developing this new IT service? How would you proceed?
• Which aspects would need to be considered when establishing a new IT service for any system? What should
we be paying attention to?
• Which challenges or roadblocks do you think could appear?
The Sustainability department within Greiner would like to create its 1st eLearning course. The department would
like to develop the eLearning in Articulate by themselves but need support for it. (Greiner uses Articulate as
eLearning creation tool.)
• How would you proceed to ensure that a qualitative eLearning output is created? What needs to be considered?
• Which challenges could appear?
• What do you consider a qualitative e-learning?/How would you measure the success of an e-learning output?
