1. Describe how you dealt with a workplace situation in which you were asked to perform a task outside of your comfort zone. 2. Tell me about a conflict you had with a manager, co-worker, or customer and provide specifics on how you resolved it. 3. Tell me about a time you had to collaborate with one or more business units to service them in a more efficient manner. What was the situation, and what did you do? What benefits were realized? 4. We can jump to incorrect conclusions about a problem because we are rushing. Tell me a time this happened to you and how did you turn it around? How did it turn out? 5. Describe a time you identified an error or mistake before it became a major headache. What was it? What did you do? What was the outcome? 6. Have you dealt with a process where quality of writing and critical thinking was more important than an agent following a process? What steps did you implement to ensure that client is satisfied with quality of writing and judgement used by your team? 7. Tell me a time when things became busy at work and you had to take on additional tasks. What steps did you take to ensure nothing fell through the cracks? How did everything turn out? 8. Tell us about a time when you had a very upset client. What was the situation and the impact, and what did you do about it? Please be detailed in your explanation.