Solicité el puesto a través de una agencia de empleo. El proceso duró 1 semana. Acudí a una entrevista en GoGen (Londres, Inglaterra) en nov 2014
Entrevista
Basic interview process. I applied through an agency on totaljobs.com I think. I was called by agency to invite me to a group interview where the call centre is. We first talked about our experiences and practised the script one by one, went for lunch and when we were back would read the script and were encouraged to ask questions as if we were on the phone. It was a long day. Those not successful at the first part of the day were called during lunch and told not to come in. You were called later in the day if you were successful.
Solicité el puesto a través de una agencia de empleo. El proceso duró 2 días. Acudí a una entrevista en GoGen (Londres, Inglaterra) en jul 2015
Entrevista
9-5 on one day, group interview. Person who led the interview was very self confident and made us carry out a range of exercises, first by introducing ourselves, why we wanted to work at Gogen and why were we interested in charity fundraising. We then had to rein-act calls as a group and go through several procedures necessary whilst doing the job.
Solicité el puesto a través de una agencia de empleo. El proceso duró 1 día. Acudí a una entrevista en GoGen (Londres, Inglaterra) en ago 2014
Entrevista
The interview process was pretty straightforward, you get put in a group with about a dozen people that have been referred through agencies. You then learn about the charities they represent, the do's and don'ts and read through one of the telephone scripts you use when calling up customer (the people that donate the money). They test you on your ability to read, delivery, tone, pitch and how you build rapport over the phone. You find out by the end of the day if you were successful or not.
Preguntas de entrevista [1]
Pregunta 1
Name an example of when you dealt with a difficult customer, Why do you want to work for Gogen? Have you got any fundraising experience?