Envié una solicitud electrónica. El proceso duró 3 días. Acudí a una entrevista en GEICO (Katy, TX) en feb 2016
Entrevista
This was my 2nd time applying/interviewing with them. They make you wait 6 months before you're able to apply again. So I didn't have to do that initial all day interviewing process over again. They keep all of your scores if you passed the first time. The same day I applied, I received an email to schedule a phone interview. With this interview they'll just go over you're job history, education, details about the position & training and the starting salary. It only took about 5-7 minutes, not long at all and it's nothing to stress over. Keep that in mind.
Because this was my second time around, all they did was schedule another phone interview 2 days later that lasted for about 25-30 minutes. This sucked for me because I interview much better in person. For some reason, I'm really weird over the phone and it's difficult for me to display my personality. Anyway, all of the questions were situational/behavioral scenarios dealing with customer service and they will ask for many examples, so be ready. After that, the guy told me that I would be contacted within 24 hrs via email or phone call. This process only took 3 days.
Preguntas de entrevista [5]
Pregunta 1
How would you handle a difficult customer who refuses to comply with policy?
Envié una solicitud electrónica. Acudí a una entrevista en GEICO (Fort Lauderdale, FL) en abr 2021
Entrevista
Fairly Easy, they will ask you situational questions that describe your judgement and will allow, them to understand your rationale in very difficult situations. They describe the role of the position and how you will deal with customers on a daily
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time that you faced a difficult situation and how did you deal with it?
Envié una solicitud electrónica. Acudí a una entrevista en GEICO
Entrevista
I aced the computer-based test. It was stuff that I knew from my years in retail. During the first interview, I was told that they could not find a manager for the second interview and excitedly told me if I did not hear from them to call them Friday of that week. That day I was sent a denial in an email and was frankly disappointed that they got my hopes up for a second interview.
Envié una solicitud electrónica. Acudí a una entrevista en GEICO (Lakeland, FL) en ago 2020
Entrevista
Very long interview process. After applying you are invited to do a personality test and run a simulation program to test multitasking. You are then scheduled to do a phone interview that lasts about an hour mostly focusing on what you would do in hypothetical situations and previous work experience. After this, you are scheduled for a role-play interview online which can be very tricky and definitely the hardest part of the interview process, try to read the documents provided thoroughly and take notes. After that you do a video interview with a hiring manager answering further questions. I took me about 2 weeks but you can theoretically schedule everything in the same day.
Preguntas de entrevista [1]
Pregunta 1
Give an example of a situation where you had to had to persuade a coworker