I 1. I applied on their website after finding the job on indeed, and immediately after submitting my application I had to complete a personality quiz. 2. About 3 days later I got an email scheduling a phone interview. I wouldn’t even consider this an interview they are basically going over your work history, and ensuring you’re up to do the job, the hours, and that you’re okay with the pay. After this, whoever is interviewing you will send you a test to complete. 3. This is a test where you will receive calls or emails, and submit the customer information in. The biggest thing is accuracy, and also make sure your efficient. Even if you’re not able to submit everything for the customer, still make sure you submit before time runs out you want to get as much accurate information as you can in. Then after each test, you will have to do a typing test, accuracy is important again, but you want to get past 20 wpm. To see what wpm I typed I did practice ones I found online before completing the test. They will call you and tell you if you passed or not, for me it was two days after. 4. I found out that I passed once they called and told me, and they had me schedule another 45 minute interview. This interview was set up using STAR method. Most of the questions were behavioral. Asking what you’d do with an irate customer, a time you had to persuade someone, and why you want to work with Geico. 5. She then told me at the end of the interview I made it to the next step, which was another test lol. This test allowed you to practice. I practice twice, it was similar to the other one, with a typing test and a customer service test but it was a medical company. 6. They called me and said I passed and I set up a 45 minute a interview with the hiring manager. The questions was behavioral again, and this time It was through video chat. 7. I did the interview on a Monday at 11am, and they called me on Tuesday afternoon telling me that I received the job. If you’re someone who is bad at interviews, the time to apply is now, most of the interviews will be on the phone or through video chat which makes things a bit better :) ! Ensure that you don’t get discouraged and keep a positive attitude!

There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.