Alright, if you've read the reviews on here enough they are all pretty spot on. First off you fill out the application and they will make you do an online test, took about 30-60 minutes doing mock calls, misc math questions and comprehension questions. Two phone interviews, one going over the job, and the other going over situational questions as you would expect i.e. tell me a time when you overcame a problem, dealt with a difficult person. Then you get called in to do the role play. And boy did that thing suck.
Basically, you're sat down in an office with a desk and a lot of paperwork. You listed to a 30 minute tape on what it is to be an adjuster, things about the job, how to haggle, what to do when a certain situation comes up, etc. It was about 5-6 full pages. A lot of information that you definitely will not remember all of. After the tape is done playing, they give you a few mintues to look over all of the papers again and look at your "schedule". The schedule consists of 5 different appointments, a few in person, and a few over the phone. After you review the schedule, in comes the first appointment...adjusting/appraising a medical cart that you need to write a check out for at the end. After that, you deal with a phone call telling you about some appointments for the next day you have, you have to write them down quick and in comes the next appointment, trying to haggle with an auto body shop. Where I landed with the haggling is we started at something like 488.00, he comes in with 788.00 and haggled him down to 588.00. I feel that was okay, but who knows, you're not told any of your "results" from the entire roleplay interview. Unfortunately there's more to the role play but those are probably the hardest things to do.
I understand the need for this roleplay, to see how you would react to certain situations on the fly without much training or knowledge behind how to do the job, BUT, I don't understand why they had to kill you with information that wouldn't pertain to the actual job. They have you trying to look at medical carts and tvs and monitors and that sort of stuff when the actual job is just cars. It's almost like if you applied to sales for auto insurance, you've been trained in auto insurance for years, but they want you to try and sell the pen to them instead. How good of a grasp can the employer get with material that you would never use again? I would assume most of the people that apply for this job have some type of auto insurance background, so the curveball in my opinion is unnecessary. Overall, I feel I did fine with the role play, you have no chance of being "prepared". You really can only wing it and hope you do well. Didn't get the position, even with my years of insurance knowledge but that's alright, definitely an experience I won't forget. Good luck!
