Brief phone interview basically just making sure your schedule is open because for the first six months you basically can’t miss work. So if you have a vacation coming up or something they won’t even take you to the next step. They need you to have absolutely open availability. If you do they will then ask you to come in for a face to face. This can take all day with multiple steps. You get there and you have a typing test. It’s nothing too hard, i messed up the entire first part because i didn’t understand exactly what they were asking and i passed. If you’re a millennial you should have no problem. Then they take you for the actual interview where they ask about previous employment and problems you had in other work places and how you dealt with them. Again they just want to know that you can deal with difficult customers and be nice about it. Then it’s a phone test where they give you a packet of about a mock company it’s about 4 pages and some customer info. Three of the six customer will call you some angry and you have to defuse the situation. The interviewer will call back each time giving you feedback. Just improve every time and you should be fine. Then it’s on to the call center floor where you listen to calls and kind of see the atmosphere. They’ll come pick you up after about 45 minutes and ask you about the calls and ask if you could handle doing that all day. Then they offer you the position right on the spot if they like you. Overall just remember they are trying to see how well you can deal with upset customers. Just remain calm and you’ll be fine.