The process took about 3 weeks. Applied online and took the first test along with the application. The next morning I received a second evaluation. After successfully completing both tests I was notified I was being moved on to the next stage, a 30 minute phone interview. This is more of a screening, they ask you the interest in the position and what you know about the role. They go over the training dates and your availability. At the end of the call I was told I was being moved on the a second phone interview. I was scheduled for 2 weeks later. This interview is more difficult, but all the answers should follow the STAR format. At the end of the phone call I was told I would be called by the end of the day if I was selected or I would receive a rejection email. I had to sweat it out all day and was called around 5 PM to schedule an interview. This is the most difficult part of the process, it's the roleplay exercise. I know for a fact I made mistakes but I believe they expect you to since it's a lot of information to process in 30 minutes. But stay confident, if you make a mistake don't let it get you down and stick to the script. They want to see how you handle yourself. Finally, I met with one of the managers and after more questions I received a conditional offer upon successfully completing a background and drug test.