Long process and disappointing. I applied online and got an email in 2 days for a phone interview. They just asked a few questions and scheduled a computer assessment. I went and gave it and passed. They then scheduled a face to face interview the next day. They asked a lot of critical questions and said there would be a 6 month training and not to worry about me learning also because I was already a university student. After the face to face interview was done, they took me to a room where I had to receive calls from customers and handle the wrong situations such as complaints, sarcasm, yelling etc. It was called role playing. I must say it was very overwhelming. I felt like I handled it well. My interviewer kept on telling me they do not expect me to be an expert and I will get my 6 months of training which meant not to worry. After the role playing, there was a final interview over the phone. My interviewer then informed me that my information will be sent to the hiring team. I waited 4 days and received an email saying "Thank you again for your interest in GEICO. unfortunately you are not selected for this position. Your information was carefully considered. Please note that you may reapply again in 6 months". I still don't get why I did not get the job. I felt good with the face to face interview and also the role playing part. They didn't precisely note what was the problem. The only explanation was "your information was carefully considered." I am disappointed and very confused.