Applied for a claims rep position, took an assessment and received an email the next day to schedule an on the phone interview. The interview was scheduled for the next day. Spoke to the recruiter and he stated that he felt the claims position wasn’t a good fit that I would be better for their liability claims rep as well as their MDP due to my high GPA and MBA. We went over the requirements of both roles and he asked if I would like to come in for testing the next day. He also stated I wouldn’t be interviewing that day because they were doing interviews the following month. I scheduled my interview and went the next day and like everyone has stated you take a computerized multitasking and typing test. It’s really easy. You listen to calls and respond to emails and put the required information in the correct spots. Then you take two typing tests. After that, you’re told on the spot if you’ve passed. Three weeks later I had my interview and it’s exactly like stated. You’re asked a series of behavioral questions and they like you, you move on to the role play. The role play wasn’t as bad as I expected it to be. You’re given a packet to go over and 25 minutes to look over it. After 25 mins the phone will start ringing and it’s a recruiter who calls as various people (angry, calm, caller with a thick accent) asking about their claims. There were also times when someone would come in and hand you paperwork that needed to be completed. There is no right or wrong answer. This was done to see how well you can handle yourself while under pressure and If you can multitask. This took about an hour and once it was over I was asked a few questions regarding the role play. Then I was taken to the floor to shadow a TCR 1 (telephone claims rep). I listened to a few calls, asked questions, and was even able to assist with a claims case. After about 30 mins of this, I was taken into the supervisor of claims office and was a few more behavioral questions. I was told I would be going back to their employment office to fill out background/drug information I was being offered the position contingent upon a successful background and drug test. If they tell you they’ll contact you at any point during the interview, you did not get it. I was there about 6 hours.

Fairly Easy, they will ask you situational questions that describe your judgement and will allow, them to understand your rationale in very difficult situations. They describe the role of the position and how you will deal with customers on a daily