This position is formally known as junior support engineer. I had two rounds of interviews. First one consisted of a one-hour technical written exam + 2 hour in person interview with three managers. Second round consisted of a 20-minute technical written exam + 1 hour in person interview with three managers and a HR member. I made it to the second round but failed to get an offer. But I really really appreciate the fact that Clyde Fang phoned me to inform me the result. He also told me how my competitor ( the other candidate who also made to the second round) was able to answer the questions that I wasn't able to answer. He went over my interview performance and gave me tips on how to improve myself. Yes, I am extremely disappointed at myself for not able to get to job because I really wanted to start a career here. But again, I really appreciate Clyde Fang for going the extra mile to delivered the result and explained the situation to me on the phone. I felt respected. Thanks for this great opportunity to better myself and to learn from my mistakes.