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      Entrevistas de FirstPortEntrevistas para el puesto de Senior Customer Excellence Manager en FirstPortEntrevista de FirstPort


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      Entrevista de Senior Customer Excellence Manager

      22 jul 2024
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva

      Otras opiniones sobre las entrevistas para el puesto de Senior Customer Excellence Manager en FirstPort

      Entrevista de Senior Customer Excellence Manager

      5 jul 2024
      Candidato de entrevista anónimo
      Luton, East of England, England
      Entrevista fácil

      Solicitud

      Envié una solicitud electrónica. Acudí a una entrevista en FirstPort en jul 2024

      Entrevista

      I applied via LinkedIn. Had an initial call from TA team, my salary expectations were higher than they offered, however I decided to proceed. Interview process was great and I was kept updated throughout. Initially had an informal Teams call with the hiring managers, which was then followed with the face to face interview. Final stage was MS interview with Customer Operations Director and Operations Director. All interviews were pleasant and relaxed. I was kept updated throughout the whole process. TA team e-mails were informative, clear and covered everything I needed to know. Overall great experience.

      Preguntas de entrevista [1]

      Pregunta 1

      My previous experience in similar roles, establishing and improving KPI's.
      Responder pregunta
      Sin oferta
      Experiencia negativa
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en FirstPort (Luton, East of England, England) en jul 2024

      Entrevista

      I applied for the role after seeing it advertised on LinkedIn. Salary was listed as 'competitive' and I provided my expectations in line with my previous salary and other, similar, roles I have been interviewing for. I received a call from the TA team a couple of days later saying that they loved my CV and that I was a really strong candidate, but the maximum they could pay was £15k below my expectations and asked if I would like to proceed with my application. After some careful deliberation I said that I would be willing to proceed on that basis. A few days later I had an informal interview with the hiring manager via MS Teams, after which I was invited for an in-person competency based interview the following week, which I felt had gone really well. I received an email rejection today, with the only feedback provided being that I didn't have the level of senior management experience they were looking for. This is very frustrating as this would have been evident from the outset from my CV, and further from the initial informal interview - it just feels as if everyone's time has been wasted. I wish the company and the team all the best, but this has not left me with a good impression of them as a potential employer. As a final point, I would not usually leave a negative review in situations such as this, and wish no I'll will to the hiring team, but emails received from the TA team specifically request that a review of the process be left on Glassdoor, and this isy honest account. I do hope lessons can be learned to improve communication over requirements between TA and hiring managers to avoid other candidates going through a similar, frustrating, experience.

      Preguntas de entrevista [1]

      Pregunta 1

      How have you managed poor performance
      Responder pregunta