Solicité el puesto a través de un captador. Acudí a una entrevista en FIS (Jacksonville, IL) en abr 2015
Entrevista
Got a call from Fis recruiter thru Linkedin. Than a phone interview for 30 mins with hiring manager than an onsite Face to face interview with same hiring manager. Got the offer same day. but all the paperwork n process took one month to join the company
Preguntas de entrevista [1]
Pregunta 1
Previous experience, strength, lesson learned from previous jobs, how did you coordinated with other team members, if conflict with team member how did you resolved it.
Envié una solicitud electrónica. El proceso duró 6 semanas. Acudí a una entrevista en FIS (Londres, Inglaterra) en may 2016
Entrevista
1) Telephone Interview - with the team manager
2) Face to Face Interview - with the team manager and co-worker
3) Mini-Case Study test - give you a case study of what you will do if this customer chase the customer representative, how will you write back to them in email and what notes will you add to the internal Service Desk log
Preguntas de entrevista [1]
Pregunta 1
Competency questions: give an example when you need to face a difficult customer, give an example when you provide good customer services
