Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en EXL Service (Pune) en ago 2024
Entrevista
It was smooth and pretty easy. There were two rounds of online interviews, an oral round and a written round. On how to handle some customer issues. They also asked about the traits a customer service employee should possess.
Preguntas de entrevista [1]
Pregunta 1
I ordered a wedding dress for my sister's wedding which is today and the company informed me that I am going to receive it tomorrow. What should I do and How will you solve this issue?
Solicité el puesto por otro medio. Acudí a una entrevista en EXL Service (Pune) en sept 2025
Entrevista
First round was communication, it was ok but the ops round is worse, not giving feedback after selection. So overall hr team is worst. And the management is too weak.
It Is very easy and friendly yet you need to complete assessments including typing speed and language validation. The minimum words per second was 30. While the minimum requirements for the language test was 60%.
