Friendly, casual and well communicated. I only had an initial interview which was conducted at the head office site in central London. Questions asked during the interview where generally centred around customer service and sales and a few personality trait questions too.

The interview process consists of several steps. Step one involves submitting your CV through their portal, followed by a brief 5–10-minute phone call with someone from recruitment to discuss your experience. These initial stages were straightforward and efficient. However, there were some communication challenges afterward. I was initially informed over the phone that my first in-person interview was scheduled for the 7th of November, but there was a significant delay in email correspondence when I tried to confirm or reschedule due to work commitments. It took nearly three weeks and multiple follow-ups before I received a reply, just three days before the interview. While I understand there can be occasional technical issues, the explanation provided—claiming their email was "blocked"—felt unconvincing. The in-person interview at the Hampstead office went well, and I was informed that I would proceed to the next stage with a Managing Director. Unfortunately, communication issues arose again at this point. After promptly responding to the Managing Director's email about my availability, I did not receive any follow-up. Despite subsequent attempts to reach out, including follow-ups with the kind Recruitment Manager who assured me she would investigate, I received no further communication over the next two weeks. Overall, the lack of clear and timely communication left me feeling undervalued as a candidate. I would recommend that Managing Directors consider having administrative support to better manage their correspondence and schedules, ensuring candidates are treated with professionalism throughout the process. While I’m grateful for the opportunity, this experience has left me with some reservations.