Solicité el puesto a través de una agencia de empleo. El proceso duró 2 semanas. Acudí a una entrevista en Dell Technologies (Bangalore Rural)
Entrevista
Process was good. Different rounds where Interviewer was polite and had good questions.
There was an automated telephonic round to check you language too. Did not have to wait too long. The GD round was ok as well.
Preguntas de entrevista [1]
Pregunta 1
About my Education Background and why I wanted to work there.
Acudí a una entrevista en Dell Technologies (Bengaluru)
Entrevista
Everything was smooth. The difficult part was technical knowledge. But since my communication was good enough, they selected me. The hiring managers were very chill but professional. They will selected you if you have the tendency to learn and if you are a good communicator.
Preguntas de entrevista [1]
Pregunta 1
Why do you want this job and why should we hire you?
Solicité el puesto a través de la recomendación de un empleado. El proceso duró 1 día. Acudí a una entrevista en Dell Technologies (Gurgaon, Haryana) en jul 2020
Entrevista
1 Describe a time when you had to solve a difficult technical problem.How do you prioritize multiple tech support tickets?What steps would you take if a customer is unable to access their email?How would you handle a situation where a user's computer is infected with malware?Customer ServiceHow do you explain technical concepts to non-technical users?Describe a time when you had to deal with an angry customer. How did you handle it?What do you do if a customer is not satisfied with your solution?How do you ensure you understand a customer's issue fully before troubleshooting?Communication SkillsCan you give an example of a time when you had to communicate a technical issue to a non-technical person?How do you handle a situation where there is a language barrier with a customer?Describe your approach to documenting technical issues and solutions.