Online application, telephone interview within an hour of applying, then a 1 to 1 interview. The telephone interview just went through a few details on my application form such as proof of eligibility to work in UK, flexibility etc and then a question: “What is good customer service?”. Remember to bring your passport or other documents to the interview! As I was asked for my proof straight away. Felt instantly calm in the interview as I was told it was more of a conversation

Firstly we were called in for a group interview for an hour or so then management called us individually to intreview everyone face to face. Group interview was simple, a few ideas about customer scenarios and talk about previous job roles with a short introduction. The individual interview some people found difficult but I found it fairly average and I was told later my interview was one of the best.