You must go through a screening at DTE that covers customer interaction for service changes, outages, downed wires, transfer service, billing inquiries, etc. There is some math to the modules. If you are selected, you then have to go through some simulated calls. If you pass both and are selected, the next step is the actual interview.

STAR method required for the position. you can’t veer away from the format or they’ll deduct points which could cost you the position. typically 3 interviewers at once. i didn’t like the job overall.