Envié una solicitud electrónica. Acudí a una entrevista en Con Edison (New York, NY) en jun 2012
Entrevista
First you have to take a test and if you fail you may not proceed in the interview. Once you get approved to be interviewed, you will be contacted and be interviewed by two people, who will grade you based on posture, common sense knowledge, clarity in speaking and honesty.
Preguntas de entrevista [1]
Pregunta 1
What would you do if you forget to complete an account adjustment or an extension and the customer will be turned off the following day?
Solicité el puesto en persona. El proceso duró 3 semanas. Acudí a una entrevista en Con Edison (New York, NY)
Entrevista
The interview was long and in-depth but covered things that seemed like appropriate gauges for the role's expectations. Be prepared to show your best face and customer friendliness. Make it clear that you can separate business from personal.
Interview Process was pretty easy and straight to the point. Questions asked were pretty much scenario based questions. The interview was with two people each asking you one scenario at a time. Wasn’t difficult. Just think before responding and you shall be good.
Preguntas de entrevista [1]
Pregunta 1
Describe a time you dealt with a difficult customer and what was the outcome?
Envié una solicitud electrónica. El proceso duró 2 meses. Acudí a una entrevista en Con Edison (Brooklyn, NY) en ago 2024
Entrevista
The interview process was pretty lengthy. During the interview, the majority of the questions were scenario related. The other portions were about prior experience with customer service. Certain questions were harder than others, but an overall good experience.
Preguntas de entrevista [1]
Pregunta 1
What would you do if a customer called about their power being turned off, had a high balance for non-payment, but had a baby in the background? Would you turn their power on?
