1. Past working experience 2. About the role 3. About the company 4. What do you want? 5. Long-term goal 6. How do you describe your learning skills (strength)? 7. What you need to improve (weakness) 8. Ticket resolution 9. Why work experience you enjoy most 10. Teamwork skills 11. Worst manager 12. What’s the most important in customer service? 13. Expected salary The ideal candidate: an excited person who can ask for help and understand customer needs