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      Entrevista de Agent Experience Manager

      13 nov 2024
      Candidato de entrevista anónimo
      Sin oferta
      Experiencia negativa

      Otras opiniones sobre las entrevistas para el puesto de Agent Experience Manager en Compass

      Entrevista de Agent Experience Manager

      17 abr 2026
      Empleado anónimo
      Oferta aceptada
      Experiencia negativa
      Entrevista normal
      Entrevista difícil

      Solicitud

      Solicité el puesto a través de la recomendación de un empleado. El proceso duró 3 días. Acudí a una entrevista en Compass

      Entrevista

      I had a generally mixed experience interviewing with Compass. The initial 30-minute call with the recruiter was positive and straightforward. The recruiter was professional and set clear expectations, which made me feel optimistic about the next steps. However, the interview with two managers during a 1-hour video call was a different experience. I was transparent about my background, explaining that while most of my experience has been in end-to-end project support, where I've played a key role in cross-functional collaboration and attention to detail, I was excited to transition into more client-facing responsibilities. I emphasized my adaptability, noting that while I thrive in detailed, process-driven work, I'm equally ready to step out of my comfort zone when it comes to engaging with clients and driving initiatives forward. Despite positioning myself as someone with a unique skill set that combines both tactical execution and strategic thinking, I felt that the managers were seeking a very specific type of candidate, and my broader, more flexible approach didn't seem to align with their expectations. The questions they asked felt strangely phrased which made the conversation uncomfortable and hard to navigate. It quickly became clear that my experience and approach didn't align with what they had in mind for the role. Additionally, I didn’t feel much of a connection with the managers. If these two were going to be my reporting managers, I didn’t believe it would be a good fit in terms of leadership style or communication. I sent a follow-up thank-you letter after the interview to express my appreciation for the opportunity and reaffirm my interest in the company. Two days later, I received a rejection email from the recruiter, which didn’t come as a surprise given the way the interview had unfolded.

      Preguntas de entrevista [1]

      Pregunta 1

      One of the managers asked how I would handle a situation if I was feeling introverted and needed to conduct a 1:1 training session with an agent.
      1 respuesta

      Solicitud

      Acudí a una entrevista en Compass

      Entrevista

      Intense for what the job is.. 3 rounds are not necessary. If you have customer service skills you can do this job. It's entry level - they act like you are a C-suite executive.

      Preguntas de entrevista [2]

      Pregunta 1

      Tell me about a time you went above and beyond a customer?
      Responder pregunta

      Pregunta 2

      How do you prioritize what you need to get done when multitasking?
      Responder pregunta

      Entrevista de Agent Experience Manager

      16 jun 2025
      Empleado anónimo
      Los Angeles, CA
      Oferta aceptada
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Acudí a una entrevista en Compass (Los Angeles, CA)

      Entrevista

      Very lengthy process with a lot of behavioral based questions. Be sure to have a base knowledge on real estate and the industry itself. It would also help to have a customer success background.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me a time when you had to calm down an upset individual?
      Responder pregunta

      Entrevista de Agent Experience Manager

      18 mar 2025
      Empleado anónimo
      Denver, CO
      Oferta aceptada
      Experiencia neutra
      Entrevista normal

      Solicitud

      Acudí a una entrevista en Compass (Denver, CO)

      Entrevista

      I had 4 interviews. Very long and tedious process. Most employees had at least 4 interviews as well and I think a couple had 5. There were all very customer service/real estate based questions but why so many interviews?

      Preguntas de entrevista [1]

      Pregunta 1

      If an agent was upset, how would you handle it?
      Responder pregunta