I went through an initial recruiter screening followed by a technical and behavioral interview with the hiring team. The process focused on troubleshooting experience, customer communication, handling escalations, and working with technical teams. Questions covered diagnosing connectivity issues, documenting findings, prioritizing tickets, and maintaining a strong customer experience in high-volume support environments
Solicité el puesto en persona. El proceso duró 4 semanas. Acudí a una entrevista en Comcast (Auburn, WA) en jun 2009
Entrevista
on initial interview, make sure your dressed nicely, don't try to fake your way through the process, the supervisors have worked thier way from tech to supervisor. If you get through to the second round there is an aptitude test where you are based on the number of correct answers not the number of questions completed. Comcast does drug testing on employment offers.From start to finish you will be in for at least 3 interviews and the hiring process usually takes about a month to 6 weeks.
very easy interview. person was on time and very nice. easy questions - would think about it again in future if i had the chance to do it again. xfinity seems like a nice place to work.
Quick interview. The questions were pretty basic and what was expected. I was able to understand the position and describe how I would fit and meet their needs. Overall a positive experience
Preguntas de entrevista [1]
Pregunta 1
Describe a time when you dealt with a difficult customer.
