Solicité el puesto a través de la recomendación de un empleado. El proceso duró 3 semanas. Acudí a una entrevista en Comcast (Houston, TX) en ene 2018
Entrevista
Application, Assessment online 45 mins,Phone interview, 3-4 interviews after that. Interview process was great it’s a lot of star method questions. Phone interview was with a very nice lady who asked you several star method questions. The one on one interview was the same thing several situational /behavioral questions about customer service. Just know different situations where u have dealt with customers that were angry or didn’t have the finances to keep Comcast .
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you dealt with an angry customer.
The interview is a behavioral based interview that focuses on scenarios and responses on how to manage under pressure. Most scenarios focus on providing good customer service and working to resolution.
Preguntas de entrevista [1]
Pregunta 1
How would you respond to a customer that is unhappy with a high bill?
Online, structured with questions. Approximate time thirty to forty minutes. A series of approximately ten questions with time for follow up. Interviewer was pleasant and the questions were what I expected.
Envié una solicitud electrónica. El proceso duró 1 día. Acudí a una entrevista en Comcast (Baltimore, MD) en oct 2024
Entrevista
Was asked to make a video answering 3 questions before moving on the next step, It was odd, if employers don't have time to review a resume or conference someone that you're interested in hiring should we all just start off with a video and slide show.
