I did not have any experience in Call Centre operations. I applied through a reference given by a friend to Citrus group. Citrus Group has many clients with whom they will consider your candidature once you make the initial shortlist. You may either be placed directly on the rolls of the client or with Citrus as a Temp. You need to introduce yourself and clarify your interest in the position. This will be followed by a Group activity on Customer Service Scenarios.