Very long process. First is the computer program application that removes minimum requirements and criminal offenses. Next is phone interview by either low level HR, service manager, or on rare occasion GM. Next is in person interview by one of the previously mentioned. In person is almost always followed by 2 more one on one in person interviews and on occasion a 3 on one. After a round table discussion of management you make it to a field ride along with someone already in that role (usually a high performer or a corporate Kool-Aid drinker). Somewhere in the middle they will give you a personality profile test (they usually what A type) and an intelligence test. If they give you the thumbs up a final interview to see if you are on the same page still and to double check what they want to do for salary. Yes they can change your starting pay, don't let them fool you. This process can take 2 to 8 weeks depending on how bad they need to fill a void.