I recently had a telephone interview for this position and accepted the slot promptly after being invited. However, a little over 24 hours to the interview taking place, I was informed via a generic email that included a ‘sad face’ emoji that the role had already been offered to another candidate and the process was being closed without meeting all scheduled candidates. While I understand that hiring processes can move quickly, closing the process at this stage created a frustrating and disappointing experience, particularly given the emphasis of the role on delivering a positive and engaging candidate journey. The experience felt inconsistent with the values the role itself was intended to promote, and for a company keen to want candidates thinking “I want to work there”, this isn’t a great move in that direction.