Invited to a group interview. An HR rep and a floor supervisor eventually do an individual interview. They also have you do a quick test with some Legos to see if you can instruct someone (as if you were on the phone) to build something in Legos properly. Then you need to pass a background check and a drug test that you go do on a specific day between the interview and the first day of training. It's fairly easy since turnover there is high.