Applied online, and received a call approximately two weeks later to schedule phone interview. The scheduler was friendly and personable. The recruiter who called to conduct the interview on the other hand was not. It was an awkward call, beginning with the recruiter not even knowing how to properly pronounce the name of the city where the job is, and followed with far too much dead air between questions. The questions seemed to be geared more towards an agent role than that of a supervisor. At the end of the questions the recruiter stated the salary range for the role, $16 - $19/hr, which had me question if that was for the correct position. The agents at my last two companies earned more than that as a starting salary. She confirmed it was for the correct position. I withdrew my application at that point, as it is considerably less than market average, and substantially less than any supervisor position I have ever held.