It was really a good experience of the interview of Cathay Pacific. The people are nice and professional. First they explained the company history and the job nature to the candidates. Then group activity to discuss a certain topic. After that, you will need to pass their language test by reading a paragraph in another Asian language. And of course, there is a height measuring by touching 208cm. If everything goes well, the HR will contact you to attend the second interview!
Preguntas de entrevista [1]
Pregunta 1
Need to participate in the group brain storm, and show the team work spirit.
Solicité el puesto a través de la escuela superior o la universidad. Acudí a una entrevista en Cathay Pacific (Hong Kong)
Entrevista
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
4. How do you respond to a customer's question for which you don't know the answer?
5. How do you handle a customer who complains about a known issue with a product or service?
6. Describe a mistake that you made handling a customer service issue and how you mitigated it.
Preguntas de entrevista [1]
Pregunta 1
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
Envié una solicitud electrónica. Acudí a una entrevista en Cathay Pacific (Hong Kong) en ene 2026
Entrevista
The interview process was smooth, firstly submitting required documents in the morning, then group interview conducted. If passed, wait for the panel interview. After finishing the interview, will be arranged for English test in the afternoon if needed.
Preguntas de entrevista [1]
Pregunta 1
Panel Interview:
1. Self-introduction
2. Why want to be a flight attendant
3. Any Customer Service Before
4. Why Cathay
5. Read an English passage
Online interview with camera
Answering questions that are shown on the screen
I think it's actually kind of nervous than talking to real person face to face
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