Envié una solicitud electrónica. Acudí a una entrevista en CarMax (Virginia Beach, VA) en feb 2013
Entrevista
A long process. The first part was an online assessment that took roughly 30 minutes. A few days later got a phone call to schedule a phone interview, this phone interview was about an hour long. It was all cookie cutter questions, What would you do in this situation, nothing outside of the box. It got to the point where the redundancy was highly annoying. The 3rd part was an in person interview that was scheduled to be 2-4 hours long. The first part was 30 questions of drug use, criminal record, and stealing. It was odd that at this point in the process they were going over all this all again. They also run a work history check through the Social Security administration. After that did a knowledge assessment, basic math questions, reading and compression, and analytical questions, which took a little over an hour. Finally I did a face to face interview with Manager, which was once again the same type scenario based questions from the phone interview. Throughout all the interviews they made it a big deal that you have an open schedule, I am in the Reserves (one wknd a month, 2 wks a year) and this seemed to be a slight issue with them. i also made mention that I wanted to pursue my Masters and later on in the final interview he asked if I had any school or any other obligations that would prevent me from working certain times. Not sure if he didn't hear me, or was just following the script.
Preguntas de entrevista [1]
Pregunta 1
What did you do in ( difficult, bad, unexpected,) situation? ( Asked 10 times)
Weakness, Strengths
All run of the mill questions, big business style.
Envié una solicitud electrónica. El proceso duró 3 días. Acudí a una entrevista en CarMax en abr 2022
Entrevista
Applied online. An automated email arrived, asking me to complete an assessment. The assessment was 50% personality traits and 50% basic math. The HR recruiter reached out and scheduled a phone interview.
CarMax Buyers work a retail schedule that includes weekends and holidays. Buyers are required to work a 'rotating schedule' - some weeks it will be evenings and weekends, some weeks it will be days, or both.
Buyers are expected to available whenever CarMax schedules you with no scheduling predictivity. Therefore, do not plan on any other non-work activities which requires being able to plan a schedule more than a week or so in advance. Your time becomes their time 24/7 during store operating hours.
If your life includes scheduled activities outside of work - say, for instance, coaching your child's sports team after school - understand that you'll need to give that up in order to work here. Don't mention those activities during the interview if you hope to get hired.
One of the CarMax core values is 'Putting People First.' There seems to be a conflict between this stated public value and their scheduling expectations for staff members.
Preguntas de entrevista [1]
Pregunta 1
Questions were asked specific to my background, as well as the usual generic questions asked at interviews. (What was your greatest success.... Can you think of a time?) One might think they could come up with more original questions.
Envié una solicitud electrónica. Acudí a una entrevista en CarMax en dic 2021
Entrevista
Phone interview - Approx. 60 minutes asking about background, customer service experiences, and identifying why you would be a good fit. be ready to go into detail on customer service-related questions
Preguntas de entrevista [1]
Pregunta 1
Explain in detail a negative situation with a customer and how you were able to turn it into a positive one.
Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en CarMax en feb 2020
Entrevista
About 4 weeks total
Simple application with several test and ability checks.
Followed by phone interview, asked "tell me about a time" questions
In person interview with several mangers of all levels all asking similar "tell me about a time you"
Very relaxed interview, almost no standard "tell me about yourself, what are your strengths and weaknesses" questions. Need to have real world "Managerial" experiences.
*Make sure all your application, phone, resume, and in person experience questions all are the same
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you delt with a difficult client
Tell me about a time you went above and beyond
Tell me about a time you had to settle conflict between coworkers